Univision Computers

Hospitality IT Services & Guest-Experience-Focused IT Support

Secure, Always-On Technology for Hotels, Resorts, Restaurants, Bars, Event Venues & Hospitality Groups

In hospitality, technology isn’t back-office plumbing. It’s part of the guest experience. When the Wi-Fi drops in a guest room, the property management system freezes at check-in, or the POS goes down mid-service, guests notice immediately, and a bad review can follow before they’ve even left the lobby. And because your guests are on-site around the clock, your systems have to be too.

Univision Computers delivers fast, proactive, always-on IT services designed specifically for hospitality operators. Since 1989, we’ve helped hotels, resorts, and restaurants protect the guest experience, secure payment and guest data, meet brand and franchise technology standards, and modernize everything from PMS and POS to guest Wi-Fi and VoIP, all backed by our 15-minute response guarantee.

Our Current Service Areas: Spokane, WA • Coeur d’Alene, ID • Post Falls, ID • Hayden Lake, ID • Bozeman, MT • Butte, MT • Great Falls, MT • Helena, MT • Kalispell, MT • Missoula, MT • DeLand, FL

Why Hospitality Operators Choose Univision Computers

  • Guest experience is the priority: we treat guest Wi-Fi, in-room technology, and front-desk systems as revenue and reputation drivers, not just infrastructure
  • Truly always-on support: 24/7/365 monitoring and 15-minute response, because your property never closes and neither do your systems
  • Brand and franchise standard expertise: we help you meet the technology, network, and security requirements franchisors and brands impose
  • Cloud virtual desktops for management teams: secure, high-performance Virtual Desktop as a Service (DaaS) that runs accounting, revenue management, and back-office applications from any device
  • PCI-conscious payment protection: network segmentation, encryption, and secure payment handling to protect cardholder and guest data
  • Hospitality software expertise: property management systems (PMS), POS, booking and channel managers, and revenue and loyalty platforms
  • No geek-speak: clear answers for owners, GMs, and front-of-house staff, with fast onboarding for high-turnover teams

Hospitality IT Services We Provide

Always-On Managed IT for Hospitality

24/7 monitoring, patch management, device and asset management, help desk, and vCTO strategy tuned for properties that never close, so your front desk, kitchen, and back office stay running through every shift and every season.

Virtual Desktops (DaaS) for Hospitality Management

Give your GMs, revenue managers, and back-office staff a secure, cloud-hosted Windows desktop, with all your files and applications, accessible from any device, anywhere. Purpose-built for multi-property and seasonal operations, our fully managed Virtual Desktop as a Service runs accounting, revenue management, QuickBooks, and Microsoft 365 with SSD-backed performance, SOC 2-aligned data centers, MFA, encryption, and daily backups, at flat-rate per-user pricing with free white-glove migration and 24/7 support.

Co-Managed IT Services

Have a corporate IT team or an on-property tech lead? We extend them with 24/7 monitoring, hospitality cybersecurity, brand-standard documentation, and after-hours and overnight coverage, so your people can focus on guests and operations without burning out.

Hospitality Cybersecurity & PCI Payment Protection

Protect cardholder and guest data with a layered security program built for high-traffic, high-turnover environments: segmentation of your payment environment, encryption at rest and in transit, MFA, Zero Trust access, managed firewalls, MDR endpoint protection, email security, and phishing simulation, with documented policies that support your PCI DSS obligations and brand security requirements.

Backup, Disaster Recovery & Ransomware Readiness

Hybrid and cloud backups, Microsoft 365 backup, disaster recovery testing, and ransomware recovery planning, so an outage or bad click doesn’t take down check-in, service, or reservations, or become a guest-data breach.

Hospitality VoIP & Unified Communications

Reliable VoIP with in-room and multi-department calling, front-desk and reservation lines, Microsoft Teams integration, and features built for hotels, restaurants, and event venues.

Secure AI for Hospitality

Your team is already using ChatGPT, often with guest or reservation data. That’s a privacy risk waiting to happen. Hatz AI is a secure, private AI platform that lets your staff safely draft guest communications, marketing content, menus, and responses to reviews without leaking guest data to public models.

Secure Cloud & Application Hosting

Azure cloud, Microsoft 365, secure remote access for multi-property managers, and optimized hosting for your PMS, revenue, and accounting systems.

Guest Wi-Fi & Network Experience

Guest Wi-Fi is now a top driver of guest satisfaction and reviews. We design and manage high-density, reliable wireless that covers guest rooms, lobbies, restaurants, pools, and event spaces, with separate, segmented networks that keep guest traffic isolated from your PMS, POS, and payment systems, plus branded splash pages, bandwidth management, and tiered access for premium guests.

Workflow & Business Automation

Eliminate paper processes, automate housekeeping and maintenance tickets, guest communications, and reporting, and integrate PMS, POS, and accounting systems using secure Microsoft Power Platform and SharePoint workflows.

Hospitality Organizations We Serve

  • Independent & boutique hotels
  • Franchised & branded hotels
  • Resorts & lodges
  • Restaurants, bars & fine dining
  • Bed & breakfasts & vacation rentals
  • Event venues & banquet facilities
  • Country clubs & golf resorts
  • Wineries, breweries & tasting rooms
  • Multi-property & hospitality management groups

The Cost of Getting Hospitality IT Wrong

  • A single bad review: Guest Wi-Fi and front-desk failures show up in reviews fast, and reputation drives bookings
  • Lost revenue per hour: A down PMS or POS during check-in or peak service can cost thousands in unrecoverable sales
  • PCI fines & lost card processing: Hospitality is a top target for payment-card breaches, and non-compliance brings penalties and lost processing
  • Brand-standard risk: Failing franchisor technology and security requirements can jeopardize your flag

 

Don’t wait for a one-star review or a breach notification letter. Proactive IT is the most affordable IT.

Hospitality IT Frequently Asked Questions

Can you deliver reliable guest Wi-Fi across our whole property?

Yes. We design high-density wireless that covers guest rooms, common areas, restaurants, pools, and event spaces, with segmented guest networks, branded splash pages, and bandwidth management that keep guests happy and payment systems isolated.

Yes. Hospitality never closes, so neither do we. We provide 24/7/365 monitoring and 15-minute response, including overnight coverage for front-desk and system issues.

Yes. We help you meet the network, security, and technology requirements franchisors and brands impose, with the documentation and controls they expect.

We support all major property management and POS platforms, along with booking, channel, and loyalty systems, and coordinate directly with your hospitality software vendors.

With network segmentation, encryption at rest and in transit, MFA, managed firewalls, endpoint protection, and secure payment handling, all backed by 24/7 monitoring and PCI-conscious documented policies.

Both. From independent inns and single restaurants to multi-property hospitality groups, we scale our services to fit your size and budget.