Managed IT Services
Univision Computers provides managed IT services to businesses that want their technology monitored, maintained, secured, and supported under one program instead of repaired after it fails.
The managed services program combines 24/7 monitoring, help desk support, patch management, device and asset visibility, Microsoft 365 support, on-site assistance, and ongoing IT planning.
Whether an organization needs a fully outsourced IT department or a co-managed partner working alongside internal staff, the objective is the same: fewer preventable incidents, faster resolution, better technology planning, and predictable IT costs.
Univision Computers has delivered managed IT services since 1989.
Managed IT Services Built for Reliability, Security, and Growth
- Proactive maintenance that prevents issues rather than repairing them
- Predictable monthly costs with clearly defined coverage
- Faster support response for users and executives
- Reduced cybersecurity risk through standardization and patching
- Improved productivity with fewer recurring IT disruptions
What Is Included in the Univision Computers Managed IT Services Program
24/7 Monitoring & Alerting
(Proactive Issue Detection)
Technology problems usually begin before users notice them. By the time an issue becomes visible, it is often already affecting productivity.
Monitoring helps an organization:
- Identify endpoint health issues and failing services earlier
- Detect resource constraints and other warning signs
- Reduce recurring technology disruptions
- Improve system stability across offices and locations
- Support remote and hybrid employees more consistently
Patch Management and Updates
Software updates maintain secure and reliable systems. When operating systems and applications fall behind, organizations face unnecessary security exposure, compatibility problems, and preventable instability.
Patch management improves:
- Security posture and cyber insurance readiness
- Operating system and application stability
- Performance consistency
- Visibility into patch status and outstanding exceptions
- Remediation planning for devices requiring additional attention
Device and Asset Management
Technology cannot be managed effectively without knowing which devices exist, who uses them, and where each one sits in its lifecycle.
Asset visibility supports:
- More organized employee onboarding and offboarding
- Improved endpoint standardization
- Faster support by removing uncertainty about devices
- Warranty and replacement planning
- Refresh-cycle management
- Fewer unmanaged or unidentified devices
Remote IT Help Desk Services
Employees need a reliable place to turn when technology interrupts their work. Structured support handles routine issues, with defined triage and escalation when a problem requires additional expertise.
Common support requests include:
- Email and account issues
- Device performance problems
- Application errors
- Connectivity problems
- Access and authentication issues
- Business productivity questions
Microsoft 365 Managed Support
Microsoft 365 carries email, collaboration, file sharing, and daily productivity for most organizations. Inconsistent administration creates recurring support and security problems.
Support areas include:
- Exchange email troubleshooting and configuration
- Microsoft Teams support
- SharePoint and OneDrive guidance
- Microsoft 365 administration
- Account and access management
- Configuration and best-practice alignment
On-Site IT Support
Many technology issues resolve remotely. Some require someone physically at the location, including deployments, hardware work, and office changes.
Common on-site requests include:
- New desktop and laptop setup
- Device imaging and workstation deployment
- Office moves, adds, and changes
- Printer and scanner installation
- Hardware troubleshooting
- Network hardware replacement
- Hands-on support when remote resolution is not possible
vCTO Services, IT Strategy, and Roadmaps
Technology decisions should follow the direction of the business rather than produce unexpected expenses or unnecessary risk.
An IT roadmap can address:
- Technology standardization
- Modernization priorities
- Budget forecasting
- Hardware and software lifecycle planning
- Risk-reduction initiatives
- Infrastructure improvements
Managed IT Services vs. Break/Fix vs. Co-Managed IT
Choosing the right IT support model affects your security, uptime, and monthly costs. Here’s a clear breakdown of the three most common options—and when each one makes sense.
Managed IT Services (Fully Outsourced)
Best if you want one team accountable for support, monitoring, maintenance, and guidance.
Managed IT services suit organizations that want an outside provider to take primary responsibility for day-to-day support and ongoing technology management. Rather than waiting for failures, the model combines user support with monitoring, maintenance, security, and planning.
Commonly included:
- Remote help desk support, with on-site assistance when required
- 24/7 monitoring and alerting for devices, servers, and critical systems
- Patch management and routine system maintenance
- Managed security tools including endpoint protection, EDR, MFA, and email security
- Backup management and recovery testing
- Vendor coordination for ISP, Microsoft 365, hardware, and software providers
- IT planning, budgeting, roadmaps, and lifecycle planning
Why organizations choose it:
- More predictable monthly IT costs
- Proactive maintenance instead of purely reactive support
- One primary technology partner with clear accountability
- Broader access to technical expertise than a single internal hire provides
Ideal for: organizations without an internal IT department, or businesses that want to outsource most day-to-day IT operations.
Break/Fix IT
Best only for very small environments with limited reliance on technology.
Break/fix is a reactive model. An organization contacts a provider after a problem occurs and pays for the time and resources required to resolve it.
What to expect:
- On-demand troubleshooting
- Hourly or project-based billing
- Service only after a problem has appeared
- Limited ongoing monitoring and proactive maintenance
Tradeoffs to consider:
- Variable IT expenses, particularly during outages and emergencies
- Less predictable response times
- Problems addressed only after users are affected
- Security updates and maintenance falling behind
- Limited visibility into the condition of the environment
Ideal for: very small or low-complexity environments that intentionally prefer on-demand support, or organizations using temporary reactive coverage while moving to another model.
Co‑Managed IT
Best if you have internal IT but need extended coverage, specialized skills, or additional tooling.
Co-managed IT combines an internal technology team with outside resources from a managed service provider. Internal staff retain control of the areas they want to own, while the MSP supplies additional capacity, specialized knowledge, tools, or coverage.
Common co-managed services:
- After-hours, weekend, and holiday monitoring and response
- Overflow help desk support during busy periods
- Security, networking, cloud migration, and compliance expertise
- Managed monitoring, patching, backup, and endpoint security tooling
- Upgrade projects, employee onboarding and offboarding, and new-location work
Why organizations choose it:
- Expand internal capability without building every specialty in-house
- Add coverage during busy periods or outside business hours
- Reduce pressure on internal IT staff
- Scale support around changing business needs
Ideal for: organizations with internal IT personnel who need additional capacity, expertise, tooling, or extended coverage.
Managed IT Services vs. Break/Fix
vs. Co‑Managed IT
Choosing the right IT support model affects your security, uptime, and monthly costs. Here’s a clear breakdown of the three most common options—and when each one makes sense.
Managed IT Services (Fully Outsourced)
Best if you want one team accountable for support, monitoring, maintenance, and guidance.
Managed IT Services means an MSP becomes your primary IT department. They handle day-to-day support and proactively manage your environment to prevent issues before they disrupt the business.
What’s typically included
- Help desk support for users (remote + on-site as needed)
- 24/7 monitoring and alerting for devices, servers, and critical systems
- Patch management and routine maintenance
- Managed security tools (endpoint protection/EDR, MFA support, email security options)
- Backup management and recovery testing
- Vendor coordination (ISP, Microsoft 365, hardware, software providers)
- IT planning and budgeting support (roadmaps, lifecycle planning)
Why businesses choose it
- Predictable monthly cost
- Fewer outages through proactive maintenance
- Clear accountability with one primary IT partner
- Access to a broader team of specialists than a single hire
Ideal for
Organizations without internal IT, or teams that want to fully offload IT operations.
Break/Fix IT
Best only for very small environments with low reliance on technology (rare today).
Break/Fix is reactive IT: you call when something breaks, and you pay for time and materials to get it working again.
What to expect
- On-demand troubleshooting
- Hourly billing and variable response times
- Limited (or no) proactive monitoring or maintenance
Tradeoffs to consider
- Unpredictable costs—especially during outages or emergencies
- More downtime because issues are addressed after they become critical
- Security and system updates can fall behind without ongoing management
Ideal for
Very small, low-risk setups or short-term coverage while transitioning to a managed model.
Co‑Managed IT
Best if you have internal IT but need support coverage, specialized skills, tooling, or after-hours monitoring.
Co‑Managed IT is a partnership: your internal IT team retains control, and an MSP fills gaps with additional expertise, tools, and coverage.
Common co-managed support options
- After-hours, weekend, and holiday monitoring and response
- Overflow help desk support during busy periods
- Specialized expertise (security, networking, cloud migrations, compliance)
- Managed tooling (monitoring, patching, backup, endpoint security)
- Project support (upgrades, onboarding/offboarding, new locations)
Why businesses choose it
- Extends your IT team without hiring multiple roles
- Improves coverage and reduces burnout
- Adds enterprise-grade tools and security practices
- Flexible support that scales with your needs
Ideal for
Organizations with internal IT that want better coverage, stronger security, or help executing projects.
The Univision Computers Managed IT Onboarding Process
A managed services relationship should do more than respond to tickets. The process is designed to understand the existing environment, improve its stability, protect it over time, and establish a plan for future technology decisions.
Step 1: Assess and Prioritize
Univision Computers reviews the technology environment, documents critical systems, and identifies immediate risks, recurring issues, and improvement opportunities. The objective is to establish what requires attention first.
Step 2: Stabilize and Reduce Noise
The focus moves to recurring problems and inconsistencies that generate unnecessary support requests. This includes improving endpoint consistency, refining support workflows, and resolving issues that repeatedly affect employees.
Step 3: Protect and Maintain
Once the environment is stable, ongoing maintenance preserves that progress. Continuous monitoring, patching, and lifecycle management provide visibility into the environment and reduce preventable incidents.
Step 4: Plan and Optimize
Technology needs change as an organization grows, adds employees, replaces equipment, or faces new risks. Through an ongoing vCTO roadmap, future IT initiatives are aligned with business priorities, lifecycle needs, and planned investment.
Managed IT Frequently Asked Questions
What are managed IT services?
Managed IT services are a subscription model where your business receives proactive IT support, maintenance, monitoring, and planning for a predictable monthly fee.
Do you offer 24/7 IT support?
We offer 24/7 monitoring and alerting options to detect issues outside normal business hours and escalate appropriately.
What’s included in your patch management?
Patch management focuses on keeping systems updated to reduce vulnerabilities and instability.
Can you support Microsoft 365?
Yes—our Microsoft 365 managed support helps maintain email and collaboration reliability while reducing admin burden.
Do you provide on-site IT support?
Yes—onsite support is available for work that requires hands-on help such as deployments or network hardware troubleshooting.
