Mission-Critical IT & Communications Technology for Law Enforcement Agencies
Univision Computers delivers purpose-built managed IT, cybersecurity, and Zetron MAX mission-critical communications solutions for police, sheriff, and public-safety agencies across Montana, Idaho, Washington, and Florida.
When Seconds Count, Your Technology Cannot Fail
Law enforcement agencies depend on technology that is always available, always secure, and always performing. An unplanned outage, a ransomware attack, or a failed communications system is not a business inconvenience it is a public-safety emergency.
Univision Computers has supported organizations with mission-critical technology requirements since 1989. Our team understands the compliance requirements, operational demands, and network complexity of modern law enforcement environments.
- CJIS-aligned security policies and endpoint hardening for sensitive criminal justice data
- All Technicians are CJIS certified
- 99.9%+ uptime targets with proactive monitoring before incidents occur
- Encrypted communications and secure remote access for detectives and field officers
- NG9-1-1 ready infrastructure paired with Zetron MAX dispatch solutions
- Support across Montana, Idaho, Washington, and Florida
- Dedicated account management — no ticket queues shared with retail clients
Comprehensive Managed IT for Law Enforcement
From the front desk to the field, every device, network, and user account is covered under one predictable monthly program.
24/7 Network Monitoring & Alerting
Continuous visibility into your dispatch networks, servers, workstations, and critical infrastructure. Issues are detected before officers or dispatchers are affected.
Law Enforcement Cybersecurity
Endpoint detection and response (EDR), multi-factor authentication, email security, and CJIS-aligned security policies to protect sensitive criminal justice information.
Device & Asset Management
Full lifecycle management of patrol laptops, in-car computers, body-camera systems, and workstations — including onboarding, imaging, warranty tracking, and secure decommissioning.
Microsoft 365 & Collaboration
Secure Exchange email, Teams configuration for inter-agency coordination, SharePoint document management, and role-based access control for your entire agency.
vCTO Strategic IT Planning
Technology roadmaps aligned to your budget cycle, grant timelines, and long-range agency goals. Plan hardware refreshes, infrastructure upgrades, and security improvements proactively.
On-Site IT Support
Hands-on deployment, network hardware replacement, and workstation support at your precinct or dispatch center. Available across all four states we serve.
Backup, DR & Business Continuity
Automated backup management and tested recovery procedures ensure your RMS, CAD data, and evidence management systems survive ransomware, hardware failure, or natural disaster.
Co-Managed IT for Agencies With Internal Staff
Already have an IT officer? We supplement your team with after-hours monitoring, specialized security expertise, and project support during peak periods.
Zetron MAX Solutions Delivered by Univision Computers
About Zetron MAX
Zetron is a worldwide leader in mission-critical communications with over 80 years of proven experience powering high-quality, reliable systems for public safety, law enforcement, fire, and emergency services. Zetron’s MAX Solutions represent the most comprehensive end-to-end public safety communications platform available today from NG9-1-1 call taking to computer-aided dispatch, GIS mapping, radio dispatch, and fire station alerting.
Univision Computers brings that technology directly to agencies in Montana, Northern Idaho, Eastern Washington, and Central Florida handling procurement, deployment, integration with your existing infrastructure, staff training, and ongoing support under a single accountable partnership.
MAX Call Taking
A Next Generation 9-1-1 solution designed with the telecommunicator in mind. Engineered for Emergency Call Centers of all sizes.
- → Enhanced wireless caller location services
- → Supports all NG9-1-1 migration phases
- → Fully configurable for current & future call handling needs
- → Rich feature set built for PSAP environments
MAX CAD
Real-time incident management for PSAPs, emergency services dispatchers, and first responders. Scalable from single jurisdiction to multi-agency deployments.
- → Full NG-911 environment integration
- → Multi-jurisdiction and multi-agency workflow support
- → Scalable architecture for consolidation
- → Real-time situational awareness for field units
MAX GIS Mapping
ESRI-based map viewer with AVL (Automatic Vehicle Location), map editing, and CAD integration for real-time incident mapping and routing.
- → ANI/ALI data-driven incident display
- → Automatic Vehicle Location (AVL) module
- → Routing information delivery to field personnel
- → Integrates with active CAD incidents
MAX Dispatch
Software-based dispatching and alerting console for simultaneous management of radio and telephony operations across local and geographically dispersed users.
- → Crosses radio & telephony technology boundaries
- → Robust alerting for fire stations or remote agencies
- → Unparalleled situational awareness for first responders
- → Modern architecture built for interoperability
MAX MIS
Call analysis and reporting built on Call Data Records. Augments the MAX Call Taking platform with cost-optimized reporting tools for agency accountability.
- → Canned and ad-hoc report generation
- → Export and share reports across departments
- → Built on MAX Call Taking platform
- → Cost-optimized for agencies of all sizes
MAX Fire Station Alerting
Purpose-built communications and operational automation. Deployed standalone or fully integrated with MAX Dispatch, MAX CAD, and MAX Call Taking.
- → Scalable from single station to multi-agency deployment
- → Seamlessly integrates with existing CAD and dispatch
- → Automated alert-to-action workflows
- → Reduces response times through operational automation
Book A Discovery Call Today
Law Enforcement IT Frequently Asked Questions
Are you CJIS compliant?
We design our law enforcement IT programs around FBI CJIS Security Policy requirements, including security awareness training, access control, audit logging, and encryption standards for all criminal justice systems.
Do you support Zetron MAX in Montana and rural areas?
Yes. Univision Computers is experienced with rural connectivity challenges across Montana, Northern Idaho, and Eastern Washington. We assess connectivity requirements and design Zetron MAX systems that function reliably even in low-bandwidth or satellite-dependent environments.
Can you integrate Zetron MAX with our existing RMS?
MAX CAD and MAX Dispatch support integration with major Records Management Systems. During your assessment, we document your existing systems and design an integration plan so your technology works together rather than in silos.
What is the difference between MAX CAD and MAX Dispatch?
MAX CAD handles incident creation, management, and first-responder coordination. MAX Dispatch is the radio and telephony console that dispatchers use to communicate with field units. They work together as a unified platform or can be deployed independently.
How does your help desk handle law enforcement priority incidents?
Law enforcement clients receive escalated priority tiers. A dispatch communications failure or a CAD outage is treated as a P1 critical incident with immediate response — not queued alongside routine support requests.
Can you help with grant-funded technology projects?
Absolutely. Our vCTO team regularly assists agencies with technology planning documents for COPS, JAG, E911, and Homeland Security grant applications, helping align scope, timelines, and budgets to grant requirements. Discover vCTO & Roadmaps →
Is Zetron MAX NG9-1-1 compliant?
Yes. MAX Call Taking is a certified NG9-1-1 solution supporting enhanced location services, multimedia call handling (text-to-911), and ESInet connectivity. Univision Computers manages the migration process and ongoing NG9-1-1 readiness for your agency.
Which states do you serve?
Univision Computers serves law enforcement agencies across Montana (headquarters in Missoula), Northern Idaho, Eastern Washington, and Central Florida. Contact us to discuss your specific county or jurisdiction.
