What We Monitor (Around the Clock)
1) Infrastructure & Network
- Internet connectivity, WAN links, VPN tunnels
- Switches, firewalls, access points, core network performance
- Latency, packet loss, bandwidth utilization, hardware health
2) Servers & Virtualization
- Windows/Linux server uptime and service health
- CPU, RAM, disk utilization, IOPS, temperature/hardware alerts
- Hypervisors and virtual machine availability
3) Cloud & Critical Applications
- Microsoft 365 / Google Workspace service status signals
- Hybrid Backups, cloud backups, Microsoft 365 backups, storage thresholds, and cloud resource utilization
- Website and application uptime checks (HTTP/S, DNS, SSL expiry)
4) Endpoints & Workstations
- Device status, disk space, patch posture indicators
- Malware/EDR alert integration (when available)
- Performance degradation and recurring crash patterns
5) Backup & Recovery Signals
- Backup job success/failure monitoring
- RPO/RTO risk alerts (missed backups, slow backup windows)
- Storage capacity alerts and retention tracking
6) Identity, Access & Authentication
- Microsoft Entra ID (Azure AD) sign-in anomalies and risky login patterns
- Account lockouts, repeated failed logins, impossible travel indicators
- Privileged account activity and admin role changes
- MFA status/coverage signals (where available) and authentication service health
- Password policy drift and stale/unused accounts (for cleanup recommendations)
How Our Monitoring & Alerting Works
Proactive Detection
We deploy and configure lightweight monitoring to track key metrics and service checks across your environment. Thresholds are tuned to your business—so alerts reflect real risk, not noise.
Intelligent Alerting
Alerts are correlated and prioritized to prevent “alarm fatigue.” We focus on what matters:
- Service-impacting issues
- Security-relevant events
- Capacity and performance risks
- Recurring problems that indicate deeper root causes
24/7 Escalation & Response
When something triggers, we follow an agreed escalation path:
- Automated triage and documentation
- Remote remediation where possible
- Escalation to on-call engineers for critical incidents
- Notification to your team based on severity and business hours preferences
Reporting & Continuous Improvement
You receive clear reporting on what happened, what we did, and what to fix long-term. Monitoring is not “set and forget”—we continuously tune thresholds as your environment changes.
Common Issues We Prevent (or Solve Faster)
- Disk space hitting 100% and crashing services
- Backup jobs failing silently for days
- ISP instability and intermittent connection drops
- Expiring SSL certificates and domains causing outages
- Failing hardware components before full failure
- Overloaded servers and runaway processes slowing apps
- VPN tunnel failures impacting remote teams
Get 24/7 visibility without hiring a 24/7 team
Stop guessing, stop getting surprised, and start preventing downtime. We’ll assess your environment, define what matters most, and deploy a monitoring and alerting program that keeps your business running.
Request a Monitoring Assessment or Talk to an Engineer to get started.
Monitoring & Alerting FAQ
Is this “monitoring only,” or do you fix issues too?
We can provide monitoring-only or full management. Most clients choose a plan that includes triage and remediation within scope, plus escalation for major incidents.
How do you avoid too many alerts?
We baseline your environment and tune thresholds. We also correlate events so you don’t get spammed by secondary alerts during a single incident.
Will you notify us at night?
We align notifications to your preferences. Critical incidents can alert on-call stakeholders immediately; low-priority items can be delivered in daily or weekly summaries.
How fast do you respond?
Response targets depend on severity and your service plan (SLA). We’ll define priorities and escalation paths during onboarding.
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