What Is Co-Managed IT?
Co-Managed IT (also called Co-MIT) is a flexible, ongoing IT partnership where Univision Computers works alongside your internal IT team to help co-manage all aspects of IT operations and security.
Instead of replacing your IT staff, we fill the gaps—providing extra hands, expert-level escalation support, cybersecurity resources, and modern IT management platforms that help your team move faster and operate more reliably.
This model often delivers cost savings (commonly 20%–40%) compared to building the same capability internally—while improving support speed, consistency, and cybersecurity posture.
Why Co-Managed IT Is Growing in Mid-Market Organizations
Many CEOs and CFOs are asking the same questions:
“What happens if our IT manager quits or goes on leave?”
“Are we actually protected against ransomware—or just hoping we are?”
“Why do IT issues keep interrupting productivity?”
“Do we need to hire more people, or is there a better way?”
Co-managed IT is the answer for organizations that want control in-house, but also want bench strength, continuity, and better security without building a full internal department with specialists in every area.
Benefits of Co-Managed IT Support from Univision Computers (6 Key Benefits)
1) A deeper IT bench—without adding headcount
Get on-demand access to experienced IT professionals across infrastructure, cloud, endpoint management, and escalations—so your internal IT lead isn’t forced to be the “expert in everything.” This lets you bring in specialized help when needed, without the cost, time, and risk of hiring full-time roles.
2) Stronger cybersecurity support and reduced ransomware risk
Co-Managed IT Support helps your internal team strengthen defenses with modern cybersecurity practices and expert guidance. We support initiatives that reduce the likelihood and impact of ransomware, breaches, outages, and data loss—so security doesn’t get pushed aside when day-to-day tickets pile up.
3) Built-in continuity when your IT leader is unavailable
If your IT manager quits, takes vacation, has an unexpected leave, or you’re hit with a major incident, Univision Computers can step in with a team that already understands your environment. That continuity helps prevent downtime, stalled projects, and operational disruption.
4) Ransomware-Resilient Backups
By adding capacity and structure, Co-Managed IT reduces the “firefighting cycle.” Your users get quicker responses, your IT team gets help clearing backlogs, and recurring issues are addressed at the root—not just patched repeatedly. The result is less downtime and improved productivity across departments.
5) Enterprise-grade IT tools and automation (included)
Your internal IT team gains access to professional IT management and automation tools that improve visibility, response times, standardization, and accountability. These platforms are often too costly or complex for mid-market companies to implement alone—but they’re essential for running IT efficiently at scale.
6) A flexible partnership that scales with your business
Need more support during growth, projects, acquisitions, peak seasons, or security initiatives? Scale up. Need less during quieter periods? Scale down. Co-managed support gives you a more adaptable operating model than hiring—helping you control costs while still meeting business demands.
Is Co-Managed IT Designed to Replace Our IT Department?
No—co-managed IT is not a replacement model.
Univision Computers does not come in to take over your IT leader’s job or eliminate your internal team. Co-managed IT is intended to support and strengthen your existing IT function by providing:
additional capacity during busy periods
specialized expertise when needed
ongoing cybersecurity reinforcement
coverage for vacations, turnover, and emergencies
tools and operational support to help your team perform at a higher level
Your IT team stays in control. We make them more effective.
Who Co-Managed IT Is Best For
Co-managed IT is ideal if you have internal IT but are experiencing any of the following:
your IT lead is stretched thin and constantly in “reactive mode”
you need stronger cybersecurity but don’t have a dedicated security team
you’re worried about single points of failure (one person holds all the knowledge)
you’re planning growth and need scalable IT support
you want better tools, documentation, and operational maturity
you need a trusted partner for guidance and execution—not just monitoring alerts
Co-Managed IT Services FAQ
What is Co-Managed IT?
Co-Managed IT (Co-MIT) is an ongoing partnership where Univision Computers works alongside your internal IT team to help manage support, infrastructure, cybersecurity, and day-to-day IT operations. It’s designed to fill gaps and add capacity, not replace your team.
Is Co-Managed IT the same as outsourcing IT?
Not exactly. Full outsourcing typically replaces internal IT. Co-Managed IT supplements your existing IT department with extra expertise, tools, and coverage—while your internal IT leader keeps control and oversight.
Will Co-Managed IT replace our IT manager or IT department?
No. The purpose is to strengthen your current IT staff by providing additional hands, escalation support, professional tools, and specialized expertise—without adding headcount.
What size company is Co-Managed IT best for?
Co-Managed IT is ideal for mid-market organizations that have an internal IT leader or small IT team and want better coverage, stronger cybersecurity, and faster support without building a large internal department.
What problems does Co-Managed IT solve?
Most clients use Co-Managed IT to reduce:
- recurring IT issues and user downtime
- backlog and slow response times
- single points of failure (one IT person holding all the knowledge)
- cybersecurity risk and ransomware exposure
- gaps in tools, documentation, and IT process maturity
Is Co-Managed IT just network monitoring?
No. Monitoring-only services may alert you when something breaks. Co-Managed IT includes hands-on support and ongoing partnership, helping your IT team resolve issues, improve operations, and strengthen security—not just receive alerts.
Can Co-Managed IT include project work?
Yes. We can assist with projects, but Co-Managed IT is not a one-time engagement. It’s an ongoing relationship where projects can be included alongside continuous support and operational improvements.
How does Co-Managed IT improve cybersecurity?
Univision Computers helps your internal IT team implement modern cybersecurity protections, reduce the risk of ransomware and breaches, support proactive maintenance, and strengthen user awareness. The goal is to reduce likelihood and limit damage if an incident occurs.
What happens if our IT leader quits or is unavailable?
That’s one of the biggest advantages. With Co-Managed IT, you have a ready-to-go team familiar with your environment that can step in during vacations, resignations, extended leave, or emergencies to keep systems running and users supported.
How does Co-Managed IT reduce costs?
Co-Managed IT can reduce costs by avoiding additional hires and giving you fractional access to a full bench of expertise and enterprise-grade tools that would be expensive to staff and manage internally. Many organizations see savings compared to building the equivalent internal capability.
What does the onboarding / implementation process look like?
We start by understanding your current environment, priorities, and gaps. Then we align services, tools, and responsibilities between your internal team and Univision Computers, so support is clear, consistent, and measurable. (Exact scope and timing vary by environment.)
Who handles day-to-day tickets—our IT team or yours?
It depends on how you want to structure it. Co-Managed IT is customizable: your internal team can own first-line support while we handle escalation, after-hours coverage, projects, or security—or we can share responsibilities based on workload and goals.
Do we get access to better IT tools with Co-Managed IT?
Yes. Your internal team gains access to professional IT management and automation tools that help improve visibility, response time, standardization, and productivity—tools that many companies wouldn’t reasonably purchase and manage on their own.
Can we scale support up or down over time?
Yes. Co-Managed IT is designed to be flexible. You can scale support during growth, peak periods, major projects, acquisitions, or new security initiatives—and scale back when needs change.
How do we know if Co-Managed IT is right for us?
If your internal IT team is overloaded, you’re concerned about cybersecurity, you need better coverage, or you want stronger IT operations without hiring more staff, it’s worth exploring. Univision Computers offers a free diagnostic consultation to review your situation and determine fit.
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