Tourism & Retail IT Services & PCI-DSS-Focused IT Support
Secure, Reliable Technology for Retailers, Restaurants, Hotels, Resorts, Tour Operators & Hospitality Businesses
In tourism and retail, downtime isn’t just an inconvenience. It’s lost sales, empty tables, and frustrated guests. A frozen point-of-sale system during the dinner rush, a ransomware-locked booking platform in peak season, or a single card-data breach can stop transactions cold, expose customer payment information, trigger PCI penalties, and send guests to your competitors.
Univision Computers delivers fast, proactive, security-focused IT services designed specifically for retail and hospitality businesses. Since 1989, we’ve helped stores, restaurants, hotels, and tour operators eliminate downtime, protect card and guest data, meet PCI requirements, and modernize everything from POS and booking systems to VoIP and guest Wi-Fi, all backed by our 15-minute response guarantee.
Our Current Service Areas: Spokane, WA • Coeur d’Alene, ID • Post Falls, ID • Hayden Lake, ID • Bozeman, MT • Butte, MT • Great Falls, MT • Helena, MT • Kalispell, MT • Missoula, MT • DeLand, FL
Why Retail & Tourism Businesses Choose Univision Computers
- Cloud virtual desktops for back office and multi-site teams: secure, high-performance Virtual Desktop as a Service (DaaS) that runs accounting, inventory, and management applications from any device, backed by SOC 2-aligned data centers
- PCI-DSS-focused stack: network segmentation, encryption, MFA, and secure payment handling to protect cardholder data and support PCI compliance
- POS and booking uptime: monitoring and rapid response so registers, kitchens, and reservation systems keep running during your busiest hours
- Retail and hospitality software expertise: POS systems, property management (PMS), online booking and reservation platforms, inventory, and QuickBooks
- 15-minute average response, because a down register or booking system during peak season costs real revenue
- 24/7/365 monitoring of servers, endpoints, firewalls, networks, and backups
- No geek-speak: clear answers for owners, general managers, and floor staff
Tourism & Retail IT Services We Provide
Managed IT Services for Retail & Tourism
24/7 monitoring, patch management, device and asset management, help desk, and vCTO strategy, so your registers, kitchens, front desks, and back office stay up and running.
Virtual Desktops (DaaS) for Retail & Tourism
Give your managers and back-office staff a secure, cloud-hosted Windows desktop, with all your files and applications, accessible from any device, anywhere. Purpose-built for multi-site and seasonal teams, our fully managed Virtual Desktop as a Service runs accounting, inventory, reservation management, QuickBooks, and Microsoft 365 with SSD-backed performance.
Co-Managed IT Services
Already have an in-house IT lead or manager handling technology? We extend your team with 24/7 monitoring, cybersecurity, PCI documentation, and after-hours coverage, so your internal person can focus on operations and guest experience without burning out.
PCI Compliance & Payment Security
Protect cardholder and guest data with a layered security program built for businesses that process payments: network segmentation of your payment environment, encryption at rest and in transit, MFA, Zero Trust access, managed firewalls, MDR endpoint protection, email security, phishing simulation, and secure payment handling, with documented policies that support your PCI DSS obligations.
Backup, Disaster Recovery & Ransomware Readiness
Hybrid and cloud backups, Microsoft 365 backup, disaster recovery testing, and ransomware recovery planning, so one bad click doesn’t shut down your registers or become a card-data breach.
Retail & Tourism VoIP & Unified Communications
Reliable VoIP with multi-location calling, Microsoft Teams phone integration, and call features for reservations, front desk, and customer service.
Secure AI for Retail & Tourism
Your staff is already using ChatGPT, often with customer or business data. That’s a privacy risk waiting to happen. Hatz AI is a secure, private AI platform that lets your team safely draft marketing content, guest communications, and product descriptions without leaking sensitive data to public models.
Secure Cloud & Application Hosting
Azure cloud, Microsoft 365, secure remote access for multi-site managers, and optimized hosting for your POS, booking, and accounting systems.
POS, Booking & Retail Software Support
Hosting, integration, and help-desk support for the platforms your business runs on, including POS systems, property management (PMS), online booking and reservation platforms, inventory management, and QuickBooks, keeping sales, service, and reservations flowing.
Workflow & Business Automation
Eliminate paper processes, automate inventory reordering, scheduling, and guest communications, and integrate POS, booking, and accounting systems using secure Microsoft Power Platform and SharePoint workflows.
Retail & Tourism Organizations We Serve
- Retail stores & boutiques
- Restaurants, cafes & bars
- Hotels, motels & resorts
- Bed & breakfasts & vacation rentals
- Tour operators & activity providers
- Wineries, breweries & tasting rooms
- Event venues & entertainment businesses
- Franchises & multi-location retailers
- Seasonal & tourism-driven businesses
The Cost of Getting Retail & Tourism IT Wrong
- $3.48M: Average cost of a retail data breach (IBM)
- Lost sales per hour: A down POS or booking system during peak hours can cost thousands in unrecoverable revenue
- PCI fines & lost card processing: Non-compliance can bring penalties and even loss of your ability to accept cards
- 1 in 4: Retail and hospitality businesses targeted by ransomware in the past year
Don’t wait for a down register on your busiest day or a breach notification letter. Proactive IT is the most affordable IT.
Tourism & Retail IT Frequently Asked Questions
Can you help us stay PCI compliant?
Yes. We segment your payment environment, deploy the required security controls, and provide the documented policies, risk assessments, and evidence that support your PCI DSS obligations.
Can you keep our POS and booking systems running during peak season?
Yes. With 24/7 monitoring, 15-minute response, and proven backup and recovery, we minimize the downtime that costs sales during your busiest hours.
Can you set up secure guest Wi-Fi?
Yes. We deploy separate, secure guest and business networks with segmentation that keeps your payment systems isolated from public traffic.
Do you support our specific POS or property management software?
We support all major POS, PMS, booking, and inventory platforms, and maintain escalation relationships with leading vendors.
How quickly can you respond to an outage?
Critical issues are responded to within 15 minutes, 24/7/365. Your customers and guests can’t wait, and neither do we.
Do you work with single locations or only large chains?
Both. From single-location shops and restaurants to multi-location and franchise operations, we scale our services to fit your size and budget.
