Modern business calling—implemented the right way
A VoIP system isn’t just “phones over the internet.” It’s your customer experience, sales velocity, and support reliability. Our team designs and deploys a VoIP setup that fits how your team actually works—whether you have one office, multiple locations, remote staff, or a mix of all three.
What you get with Univision Computers:
A fully planned, professionally deployed VoIP environment
Smooth number porting (keep your existing business numbers)
Call quality and reliability tuned for your network
Clear documentation and admin training for your team
Our VoIP Implementation Services
Discovery & Call-Flow Planning
We review your current phone environment and map exactly how calls should move through your business or call center.
- Current carrier, numbers, extensions, and devices audit
- Sales/support routing, after-hours, holiday schedules, Microsoft Teams
- IVR/auto-attendant menu planning
- Requirements for recording, compliance, and reporting
Build, Configuration & Device Setup
We configure your VoIP system so it matches your team structure and customer experience goals.
- User/extension provisioning and permissions
- Ring groups, hunt groups, call queues, and voicemail rules
- Desk phones and softphones (desktop/mobile) setup
- Voicemail-to-email, call forwarding, and failover routing
Testing, Go-Live & Optimization
We validate call quality and ensure a smooth cutover—then fine-tune based on real usage.
- End-to-end inbound/outbound testing and call-quality checks
- Go-live planning and cutover support
- Training for admins and staff on key features
- Post-launch adjustments to IVR, routing, queues, and reports
Number Porting: Keep Your Existing Business Numbers
Why number porting matters
Your phone numbers are part of your brand. Porting lets you switch to VoIP without changing your public-facing contact information—no reprints, no missed calls, no customer confusion.
Our number porting process
We manage the porting process from start to finish:
Porting eligibility check (carrier and number types)
Documentation collection (LOA and required details)
Port request submission and carrier coordination
Port date scheduling (planned to reduce downtime)
Validation and testing to confirm inbound/outbound calling works
Common porting scenarios we handle
Porting main business lines and DIDs
Porting blocks of numbers
Mixed environments (keeping some legacy lines temporarily)
Temporary call forwarding during cutover (when needed)
Note: Port timelines vary by carrier and number type. We set clear expectations and keep you informed throughout.
Frequently Asked Questions for VOIP
How long does VoIP implementation take?
Most deployments can be completed in days to a few weeks depending on number of users, locations, and complexity of call routing.
How long does number porting take?
Porting timelines depend on the current carrier and the type/quantity of numbers. We coordinate the process and plan a cutover window to reduce impact.
Will we lose phone service during the port?
We plan to avoid downtime. In many cases, downtime is minimal, and we can use temporary routing strategies to ensure calls still reach your team.
Can we keep using desk phones?
Yes. Many businesses use desk phones, softphones, or both. We’ll recommend the best setup for your workflow and budget.
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