Managed IT Services Built for Reliability, Security & Growth
What you get with Univision Managed Services
- Proactive maintenance & prevention (not just “break/fix”)
- Predictable monthly costs with clear coverage
- Faster support response for users and executives
- Reduced cybersecurity risk through standardization and patching
- Improved productivity with fewer recurring IT disruptions
What’s Included in Our Managed IT Services Program
24/7 Monitoring & Alerting (Proactive Issue Detection)
Downtime is expensive, and users typically discover problems after business impact starts. Our 24/7 monitoring and alerting helps detect early warning signs across critical systems and endpoints so issues can be addressed before they escalate.
Monitoring helps you:
- Reduce unplanned outages and recurring disruptions
- Catch failing services, resource constraints, and endpoint health issues early
- Improve stability for remote/hybrid users and multi-location teams
Learn more about 24/7 Monitoring & Alerting →
Patch Management & Updates (Reduce Vulnerability & Downtime)
Unpatched systems are a leading contributor to ransomware and preventable instability. Our patch management and updates process helps keep operating systems and key applications current, without chaos.
Patch management typically improves:
- Security posture and cyber insurance readiness
- System stability and performance consistency
- Visibility into update status, exceptions, and remediation needs
Explore Patch Management & Updates →
Device & Asset Management (Know What You Own, And Protect It)
Spreadsheets and “mystery devices” create security gaps, support delays, and surprise renewals. Our device and asset management improves visibility and lifecycle control for endpoints.
You gain:
- Cleaner onboarding/offboarding processes
- Better endpoint standardization (fewer one-off issues)
- Lifecycle planning (warranties, refresh cycles, replacements)
Remote IT Help Desk Services (Fast Support for Your Team)
Users need a reliable place to go for help, without waiting days or getting bounced around. Our remote IT help desk services provide structured support for day-to-day issues, backed by clear triage and escalation.
Common help desk support areas:
- Email and account issues
- Device performance and application errors
- Connectivity and access problems
- “How do I…?” user support for business productivity
Microsoft 365 Managed Support (Email, Teams, SharePoint & Security)
Microsoft 365 is critical to productivity, and a common source of recurring tickets when it isn’t managed consistently. We provide Microsoft 365 managed support to keep collaboration secure and reliable.
Support areas include:
- Exchange email troubleshooting and configuration
- Teams collaboration support
- SharePoint/OneDrive guidance and issue resolution
- M365 administration and best-practice alignment
On‑Site IT Support (When Hands-On Help Matters)
Some work requires a technician onsite: deployments, network hardware swaps, office setups, and time-sensitive hardware troubleshooting. Our on‑site IT support complements remote help desk coverage.
Common on-site support requests include:
- New computer/laptop setup, imaging, and workstation deployment
- Office moves, adds, and changes (MACs) for desks and devices
- Printer/scanner installation and troubleshooting
- Cabling/patch panel coordination and rack organization (as applicable)
- Emergency hands-on support when remote resolution isn’t possible
vCTO / IT Strategy & Roadmaps
IT should support business goals, not surprise you. With vCTO services, we help you prioritize initiatives, plan budgets, and reduce risk with an ongoing roadmap.
Your roadmap can include:
- Standardization and modernization planning
- Budget forecasting and lifecycle refresh strategy
- Risk reduction priorities tied to business needs
Managed IT Services vs. Break/Fix vs. Co‑Managed IT
Managed IT Services (Fully Outsourced)
Best if you want one team accountable for support, monitoring, maintenance, and guidance.
Break/Fix IT
Best only for very small environments with low reliance on technology (rare today). Costs and downtime can be unpredictable.
Co‑Managed IT
Best if you have internal IT but need support coverage, specialized skills, tooling, or after-hours monitoring.
Our Process (How We Onboard and Improve Your IT)
Step 1: Assess & Prioritize
We review your environment, document what matters, and identify immediate risks and quick wins.
Step 2: Stabilize & Reduce Noise
We address recurring problems, improve endpoint consistency, and establish reliable support workflows.
Step 3: Protect & Maintain
Ongoing monitoring, patching, and lifecycle control helps you reduce preventable incidents.
Step 4: Plan & Optimize (vCTO Roadmap)
We align IT initiatives with your business needs, so technology supports growth instead of slowing it down.
Managed IT Frequently Asked Questions
What are managed IT services?
Managed IT services are a subscription model where your business receives proactive IT support, maintenance, monitoring, and planning for a predictable monthly fee.
Do you offer 24/7 IT support?
We offer 24/7 monitoring and alerting options to detect issues outside normal business hours and escalate appropriately.
What’s included in your patch management?
Patch management focuses on keeping systems updated to reduce vulnerabilities and instability.
Can you support Microsoft 365?
Yes—our Microsoft 365 managed support helps maintain email and collaboration reliability while reducing admin burden.
Do you provide on-site IT support?
Yes—onsite support is available for work that requires hands-on help such as deployments or network hardware troubleshooting.
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