Proactive Managed IT Services That Keep Your Business Running 24/7
Univision Computers provides managed IT services designed to keep your systems stable, secure, and supported, without the unpredictability of break/fix. We combine 24/7 monitoring, help desk support, patch management, device and asset visibility, and Microsoft 365 expertise into one proactive program.
Whether you need a complete outsourced IT department or a co-managed partner to support your internal staff, our goal is the same: fewer incidents, faster resolution, better planning, and predictable monthly costs.
Managed IT Services Built for Reliability, Security & Growth
- Proactive maintenance & prevention (not just “break/fix”)
- Predictable monthly costs with clear coverage
- Faster support response for users and executives
- Reduced cybersecurity risk through standardization and patching
- Improved productivity with fewer recurring IT disruptions
What’s Included in Our Managed IT Services Program
24/7 Monitoring & Alerting
(Proactive Issue Detection)
Downtime is expensive, and users typically discover problems after business impact starts. Our 24/7 monitoring and alerting helps detect early warning signs across critical systems and endpoints so issues can be addressed before they escalate.
Monitoring helps you:- Reduce unplanned outages and recurring disruptions
- Catch failing services, resource constraints, and endpoint health issues early
- Improve stability for remote/hybrid users and multi-location teams
Patch Management & Updates
(Reduce Vulnerability & Downtime)
- Security posture and cyber insurance readiness
- System stability and performance consistency
- Visibility into update status, exceptions, and remediation needs
Device & Asset Management
(Know What You Own, And Protect It)
- Cleaner onboarding/offboarding processes
- Better endpoint standardization (fewer one-off issues)
- Lifecycle planning (warranties, refresh cycles, replacements)
Remote IT Help Desk Services
(Fast Support for Your Team)
- Email and account issues
- Device performance and application errors
- Connectivity and access problems
- “How do I…?” user support for business productivity
Microsoft 365 Managed Support
(Teams, SharePoint & Security)
- Exchange email troubleshooting and configuration
- Teams collaboration support
- SharePoint/OneDrive guidance and issue resolution
- M365 administration and best-practice alignment
On‑Site IT Support
(When Hands-On Help Matters)
Some work requires a technician onsite: deployments, network hardware swaps, office setups, and time-sensitive hardware troubleshooting. Our on‑site IT support complements remote help desk coverage.
Common on-site support requests include:
- New computer/laptop setup, imaging, and workstation deployment
- Office moves, adds, and changes (MACs) for desks and devices
- Printer/scanner installation and troubleshooting
- Cabling/patch panel coordination and rack organization (as applicable)
- Emergency hands-on support when remote resolution isn’t possible
Learn about awesome On‑Site IT Support →
vCTO / IT Strategy & Roadmaps
- Standardization and modernization planning
- Budget forecasting and lifecycle refresh strategy
- Risk reduction priorities tied to business needs
Managed IT Services vs. Break/Fix
vs. Co‑Managed IT
Choosing the right IT support model affects your security, uptime, and monthly costs. Here’s a clear breakdown of the three most common options—and when each one makes sense.
Managed IT Services (Fully Outsourced)
Best if you want one team accountable for support, monitoring, maintenance, and guidance.
Managed IT Services means an MSP becomes your primary IT department. They handle day-to-day support and proactively manage your environment to prevent issues before they disrupt the business.
What’s typically included
- Help desk support for users (remote + on-site as needed)
- 24/7 monitoring and alerting for devices, servers, and critical systems
- Patch management and routine maintenance
- Managed security tools (endpoint protection/EDR, MFA support, email security options)
- Backup management and recovery testing
- Vendor coordination (ISP, Microsoft 365, hardware, software providers)
- IT planning and budgeting support (roadmaps, lifecycle planning)
Why businesses choose it
- Predictable monthly cost
- Fewer outages through proactive maintenance
- Clear accountability with one primary IT partner
- Access to a broader team of specialists than a single hire
Ideal for
Organizations without internal IT, or teams that want to fully offload IT operations.
Break/Fix IT
Best only for very small environments with low reliance on technology (rare today).
Break/Fix is reactive IT: you call when something breaks, and you pay for time and materials to get it working again.
What to expect
- On-demand troubleshooting
- Hourly billing and variable response times
- Limited (or no) proactive monitoring or maintenance
Tradeoffs to consider
- Unpredictable costs—especially during outages or emergencies
- More downtime because issues are addressed after they become critical
- Security and system updates can fall behind without ongoing management
Ideal for
Very small, low-risk setups or short-term coverage while transitioning to a managed model.
Co‑Managed IT
Best if you have internal IT but need support coverage, specialized skills, tooling, or after-hours monitoring.
Co‑Managed IT is a partnership: your internal IT team retains control, and an MSP fills gaps with additional expertise, tools, and coverage.
Common co-managed support options
- After-hours, weekend, and holiday monitoring and response
- Overflow help desk support during busy periods
- Specialized expertise (security, networking, cloud migrations, compliance)
- Managed tooling (monitoring, patching, backup, endpoint security)
- Project support (upgrades, onboarding/offboarding, new locations)
Why businesses choose it
- Extends your IT team without hiring multiple roles
- Improves coverage and reduces burnout
- Adds enterprise-grade tools and security practices
- Flexible support that scales with your needs
Ideal for
Organizations with internal IT that want better coverage, stronger security, or help executing projects.
Managed IT Services vs. Break/Fix
vs. Co‑Managed IT
Choosing the right IT support model affects your security, uptime, and monthly costs. Here’s a clear breakdown of the three most common options—and when each one makes sense.
Managed IT Services (Fully Outsourced)
Best if you want one team accountable for support, monitoring, maintenance, and guidance.
Managed IT Services means an MSP becomes your primary IT department. They handle day-to-day support and proactively manage your environment to prevent issues before they disrupt the business.
What’s typically included
- Help desk support for users (remote + on-site as needed)
- 24/7 monitoring and alerting for devices, servers, and critical systems
- Patch management and routine maintenance
- Managed security tools (endpoint protection/EDR, MFA support, email security options)
- Backup management and recovery testing
- Vendor coordination (ISP, Microsoft 365, hardware, software providers)
- IT planning and budgeting support (roadmaps, lifecycle planning)
Why businesses choose it
- Predictable monthly cost
- Fewer outages through proactive maintenance
- Clear accountability with one primary IT partner
- Access to a broader team of specialists than a single hire
Ideal for
Organizations without internal IT, or teams that want to fully offload IT operations.
Break/Fix IT
Best only for very small environments with low reliance on technology (rare today).
Break/Fix is reactive IT: you call when something breaks, and you pay for time and materials to get it working again.
What to expect
- On-demand troubleshooting
- Hourly billing and variable response times
- Limited (or no) proactive monitoring or maintenance
Tradeoffs to consider
- Unpredictable costs—especially during outages or emergencies
- More downtime because issues are addressed after they become critical
- Security and system updates can fall behind without ongoing management
Ideal for
Very small, low-risk setups or short-term coverage while transitioning to a managed model.
Co‑Managed IT
Best if you have internal IT but need support coverage, specialized skills, tooling, or after-hours monitoring.
Co‑Managed IT is a partnership: your internal IT team retains control, and an MSP fills gaps with additional expertise, tools, and coverage.
Common co-managed support options
- After-hours, weekend, and holiday monitoring and response
- Overflow help desk support during busy periods
- Specialized expertise (security, networking, cloud migrations, compliance)
- Managed tooling (monitoring, patching, backup, endpoint security)
- Project support (upgrades, onboarding/offboarding, new locations)
Why businesses choose it
- Extends your IT team without hiring multiple roles
- Improves coverage and reduces burnout
- Adds enterprise-grade tools and security practices
- Flexible support that scales with your needs
Ideal for
Organizations with internal IT that want better coverage, stronger security, or help executing projects.
Our Process (How We Onboard and Improve Your IT)
Step 1: Assess & Prioritize We review your environment, document what matters, and identify immediate risks and quick wins.
Step 2: Stabilize & Reduce Noise We address recurring problems, improve endpoint consistency, and establish reliable support workflows.
Step 3: Protect & Maintain Ongoing monitoring, patching, and lifecycle control helps you reduce preventable incidents.
Step 4: Plan & Optimize (vCTO Roadmap) We align IT initiatives with your business needs, so technology supports growth instead of slowing it down.
Managed IT Frequently Asked Questions
What are managed IT services?
Managed IT services are a subscription model where your business receives proactive IT support, maintenance, monitoring, and planning for a predictable monthly fee.
Do you offer 24/7 IT support?
We offer 24/7 monitoring and alerting options to detect issues outside normal business hours and escalate appropriately.
What’s included in your patch management?
Patch management focuses on keeping systems updated to reduce vulnerabilities and instability.
Can you support Microsoft 365?
Yes—our Microsoft 365 managed support helps maintain email and collaboration reliability while reducing admin burden.
Do you provide on-site IT support?
Yes—onsite support is available for work that requires hands-on help such as deployments or network hardware troubleshooting.